Brands running on SmartReply
SmartReply learns your business from your website, PDFs and price lists, then answers your WhatsApp customers in their own language, 24/7. It books appointments and sends the hard ones straight to your team.
We connect SmartReply to your existing WhatsApp Business number. Nothing changes for your customers.
Point it at your site, product pages, PDFs and catalogues. It crawls and indexes everything automatically.
Every message is answered in seconds from your real business information, in the customer's own language.
Tricky questions land in your team's Telegram. Reply right from your pocket, no new app to install, and the AI steps aside the moment you do.
The full toolkit for professional WhatsApp support, on every plan. Unlimited AI replies always included.
English, Turkish, German or any language. SmartReply detects it and replies in the same one. No configuration, no language packs.
Add catalogues, spec sheets and price lists by link. Answers come from your real documents, not guesses. Self-serve by URL, max 5 MB each.
Unsure? It flags the chat to your Telegram team. No customer left hanging.
Customers book, reschedule and cancel right in the chat. Slots stay in sync with your Google Calendar or SmartReply's built-in calendar, with automatic WhatsApp reminders. Growth and up.
Remembers past chats with each customer, so follow-ups make sense in context.
Detects upset customers in real time. Automatic team escalation on Growth and up.
Every account gets its own panel to manage conversations, knowledge base, usage and billing in real time.
Re-crawls your site on schedule so answers stay current.
We refresh your knowledge on a schedule set by your plan: weekly on Starter, daily on Growth.
Step in personally; the AI instantly stands down.
Add Telegram operators; the first responder takes it.
Welcome notes, follow-ups and broadcasts on rules. Growth and up.
Handles abusive messages politely, protects your brand.
Consent on first contact; UK/EU data standards.
Trends, top questions, confidence and sentiment.
Connect to your own systems, HMAC-signed.
Admin, operator and viewer seats, scoped to what each person should see.
Set first-response goals; the team is nudged before they're missed. Growth and up.
Chats go to whoever is online; the first available operator takes it.
Pick a business like yours and watch a real conversation play out.
The same professional WhatsApp support, without the reseller markup most platforms quietly add on top.
Extra seats £10/mo each. No setup fee. All plans include unlimited AI replies. Replies to your customers are free on WhatsApp; you only pay Meta's standard per-message fee for business-initiated template messages.
Free trial includes up to 120 messages over 7 days.
Tell us about your business and we'll have your AI up and answering customers within 48 hours.
We've emailed your sign-up link. You can also create your account right now:
Create my accountSpin up SmartReply in minutes and let it answer them tonight, in any language, while you run the business.
Start your 7-day free trialConsent on first contact and data handled to UK and EU protection standards.
You keep your own WhatsApp Business number. No third-party reseller sits between you and your customers.
Sessions are httpOnly and CSRF-protected, so your inbox stays locked to your team.
Built and run by the team behind it, so answers come back the same day, not after a ticket queue.