Brands running on SmartReply
SmartReply learns your business from your website, PDFs and price lists, then answers your WhatsApp customers in their own language, 24/7. It books appointments and sends the hard ones straight to your team.
We connect SmartReply to your existing WhatsApp Business number. Nothing changes for your customers.
Point it at your site, product pages, PDFs and catalogues. It crawls and indexes everything automatically.
Every message is answered in seconds from your real business information, in the customer's own language.
Tricky questions land in your team's Telegram. Reply right from your pocket, no new app to install, and the AI steps aside the moment you do.
More than a bot. Your whole WhatsApp operation in one desk: team seats, roles and human handover, with unlimited AI replies on every plan.
English, Turkish, German or any language. SmartReply detects it and replies in the same one. No configuration, no language packs.
Add catalogues, spec sheets and price lists by link. Answers come from your real documents, not guesses. Self-serve by URL, max 5 MB each.
Unsure? It flags the chat to your Telegram team. No customer left hanging.
One-tap canned answers for your team's most-asked questions. Fast, without losing the personal touch.
Customers book, reschedule and cancel right in the chat. Slots stay in sync with your Google Calendar or SmartReply's built-in calendar, with automatic WhatsApp reminders. Included on every plan, even the free trial.
Remembers past chats with each customer, so follow-ups make sense in context.
Detects upset customers in real time. Automatic team escalation on Growth and up.
Every account gets its own operations desk to manage conversations, team, knowledge base, SLAs, usage and billing in real time.
Connect your own business number through Meta's official WhatsApp Cloud API. Your branding end to end, with no third-party reseller in the middle.
Re-crawls your site on schedule so answers stay current.
We refresh your knowledge on a schedule set by your plan: weekly on Starter, daily on Growth.
Step in personally; the AI instantly stands down.
Add Telegram operators; the first responder takes it.
Welcome notes, follow-ups and broadcasts on rules. Growth and up.
Handles abusive messages politely, protects your brand.
Consent on first contact; UK/EU data standards.
Trends, top questions, confidence and sentiment.
Connect to your own systems, HMAC-signed. Agency only.
Admin, operator and viewer seats, scoped to what each person should see.
Set first-response goals; the team is nudged before they're missed. Growth and up.
Chats go to whoever is online; the first available operator takes it.
Reach your whole list or a chosen segment in one send: promotions, announcements, reminders. Schedule them ahead, and opt-outs are handled for you so you stay compliant. Growth and up.
Daily trends and busiest-hours charts follow your business's own timezone, not the server's.
Add SmartReply to any website with a single line of code. It answers from your knowledge base, hands the hard ones to your team, and respects every visitor, built to a higher bar than the typical chat widget.
Runs in its own shadow DOM, so it never clashes with your site's styles or scripts.
WCAG 2.1 AA practices: screen-reader announcements, full keyboard control, Escape to close and reduced-motion support.
Every message is verified with Cloudflare Turnstile, so spam bots never reach your inbox or your AI usage.
An optional cookie-consent gate means nothing is stored until your visitor agrees. GDPR-friendly by default.
Replies come from your real content, with strict or balanced scope you set. No invented answers.
Hard questions pass to your team, with email capture when you are offline, so no visitor is left waiting.
Add your domain in your panel, verify you own it and copy the snippet. No waiting on us.
Each account is isolated and origin-locked, with rate and usage limits to keep it safe.
Detects English, Turkish and German automatically, and goes full screen on mobile.
Promotions, announcements and reminders go out through Meta-approved WhatsApp templates. You choose the audience; consent, opt-outs and Meta's sending limits are enforced for you. Included from the Growth plan.
Send to your whole list or slice it by tags, labels, sign-up date, last activity, email on file or phone prefix.
Only contacts who opted in can be targeted, and anyone who has opted out is left out automatically. There is no override, not even for admins.
Launch right away or pick a date and time. Drafts stay drafts until you say go.
Follow every campaign per recipient: sent, delivered, read and replied, live in your panel.
Your Meta messaging tier is checked before anything goes out, and a campaign that would exceed it is stopped with a clear warning.
Campaigns only use templates Meta has approved, and failed sends can be retried from where they stopped.
Pick a business like yours and watch a real conversation play out.
SmartReply started as our own in-house tool. These are the teams who put it to work next, in their own words.
We built SmartReply from scratch for ourselves first. Once we saw how much time it saved us, answering customers around the clock in every language, keeping it to ourselves felt wrong, so we opened it up for everyone.
We were one of the first to put SmartReply to work outside the team that built it. We sell EV charging management software to operators, and their first questions are often the same: setup, features, what the platform can do. SmartReply answers them instantly, in the operator's own language, so we focus on the accounts that really need us.
When the SmartReply team offered to let us try it, the after-hours problem is what won us over. Messages that used to wait until morning are answered the moment they arrive, and nobody has to watch the phone all evening.
Being close to the people who built it, we knew it was the real thing before we even switched it on. Our clients write from different countries in different languages, and SmartReply replies to each in their own language with the right tone, which used to take us real time and effort by hand.
We are a small team, and we trusted it early because we saw it working next door. Handing the hard questions straight to our phones on Telegram is what sold us: the AI handles the routine, and we keep the relationships.
Most businesses lose enquiries simply because nobody answered in time. SmartReply closes that gap, without adding a per-message bill on top.
Every WhatsApp is answered in seconds, day and night, including after hours and weekends.
An unanswered message is a customer who messages the next business instead. SmartReply keeps them in the conversation with you.
A flat monthly price with no per-message markup, so busier months never turn into surprise bills.
The same professional WhatsApp support, without the reseller markup most platforms quietly add on top.
Extra seats £10/mo each. No setup fee. All plans include unlimited AI replies. Replies to your customers are free on WhatsApp; you only pay Meta's standard per-message fee for business-initiated template messages.
Free trial includes up to 120 messages over 7 days.
Unlimited features are covered by our fair-use policy; ordinary business use is never affected. See Terms
Tell us about your business and we'll have your AI up and answering customers within 48 hours.
We've emailed your sign-up link. You can also create your account right now:
Create my accountSpin up SmartReply in minutes and let it answer them tonight, in any language, while you run the business.
Start your 7-day free trialConsent on first contact and data handled to UK and EU protection standards.
You keep your own WhatsApp Business number. No third-party reseller sits between you and your customers.
Sessions are httpOnly and CSRF-protected, so your inbox stays locked to your team.
Built and run by the team behind it, so answers come back the same day, not after a ticket queue.